Frequently Asked Questions #FAQs
Frequently Asked Questions about Cathect Internet Assist Affordable Connectivity #DigitalDivide​
Frequently Asked Questions about Cathect Internet Assist Affordable Connectivity #DigitalDivide
Cathect Internet Assist is a program offered by Cathect that provides eligible households with high-speed internet for $14.99 per month. To be eligible for the program, a household must have at least one member who is a recipient of the National School Lunch Program or the Community Eligibility Provision.
If you are struggling to pay for internet service, it is worth exploring these programs and other options in your area. Having access to the internet is more important than ever, and these programs can help bridge the gap for low-income households.
High-speed internet
We offer information on high-speed internet services from the best internet service providers in your area.
Wireless home phone
Our Wireless Home Phone providers offer reliable and affordable phone service that fits your budget.
Free tablet
When you sign up for select high-speed internet services through our website, we offer a free tablet.
Affordable connectivity for low-income families
We understand that the digital divide is a real issue that affects many low-income families.
Who is eligible for the program?
To be eligible for the program, a household must meet certain criteria, including:
- Have an income that is at or below 135% of the Federal Poverty Guidelines.
- Participate in certain government assistance programs, such as Medicaid, SNAP, or Lifeline.
- Experienced a substantial loss of income due to job loss or furlough since February 29, 2020, and the household income in 2020 was at or below $99,000 for single filers and $198,000 for joint filers
What internet services are covered by the program?
The program covers all types of internet services, including broadband, wireless, and satellite internet. The discount applies to the cost of the service but does not cover taxes and other fees. The program also allows eligible households to receive a one-time discount of up to $100 for the purchase of a laptop, desktop, or tablet.
How can I apply for the affordable connectivity program?
A: To apply for the affordable connectivity program, you can visit our website or contact our customer service team. They will guide you through the application process and assist you in providing the necessary documentation.
Q: What documents are required for the application?
A: The specific documents required may vary, but typically, you will need to provide proof of income, such as pay stubs or tax returns, as well as identification documents, such as a valid ID or driver’s license. Our customer service team will provide detailed instructions on the required documentation.
Q: What benefits do I receive through the affordable connectivity program?
A: As a participant in the affordable connectivity program, you will receive free internet access and a free tablet. This allows you to stay connected, access online resources, and explore new opportunities in the digital world.
Q: Is technical support available for program participants?
A: Yes, technical support is available for all participants of the affordable connectivity program. If you encounter any technical issues, you can reach out to our customer service team, and they will assist you in resolving the problem.
Q: Can I keep the free tablet even if I cancel the program?
A: The free tablet is provided as part of the affordable connectivity program, and its availability is contingent upon your active participation in the program. If you choose to cancel the program, the terms and conditions regarding the retention of the tablet will be outlined in the program agreement.
Q: Are there any additional costs associated with the affordable connectivity program?
A: The affordable connectivity program aims to provide accessible and affordable internet services. However, depending on the specific program details, there may be additional costs such as taxes or equipment fees. These details will be clearly communicated during the application process.
Q: How long can I remain in the affordable connectivity program?
A: The duration of your participation in the affordable connectivity program may vary depending on the program’s terms and conditions. It’s recommended to review the program agreement or consult with our customer service team for specific details regarding program duration.
Q: Can I upgrade my internet speed or add additional services while in the program?
A: Upgrading your internet speed or adding additional services may be possible depending on the program’s offerings. We encourage you to contact our customer service team to discuss any potential upgrades or service additions.
Q: What happens if I no longer qualify for the affordable connectivity program?
A: If your eligibility for the affordable connectivity program changes, it’s important to notify our customer service team. They will provide guidance on the available options and assist you in transitioning to a suitable plan that meets your needs and circumstances.
Our Policy
No Commitment, No Credit Check, No Contract
We have a no commitment, no credit check, no contract policy that allows us to reach a wider customer base. Our home internet services are some of the best in the market.
No Hidden Charges or Additional Fees
Cathect also understands your concerns regarding hidden charges or additional fees, and that’s why we have NONE! We promise to remain transparent in our Pricing and Product features. All you have to do is select the plan that best suits your needs.
Low Rates and Discounts
From a price perspective, we are among the top-rated ISPs who put forth such incredibly low rates and discounts!
Above all
- No Contracts
- No Commitments
- No Credit Checks
- No Hidden Charges
More than just an Internet Provider
We are committed to bridging the digital divide and promoting the concept of cathect communication, which is all about creating deeper connections and engagement with your audience.